To provide a help desk support over social media became a challenging tasks for the companies: traditional customer service was not developed for the pressure of supporting of multiple channel customer support.
Teledirect is using an online, keyword-based social listening tool that gives nearly real-time analysis of the web and main social sites. We are measuring the Influence and intensity of customer’s sentiments, to extract information about the users’ sentiment polarity.
Our social media help desk provide qualified answers to the posts in 24h and in native language. We can provide follow-up and analysis of the effect of campaigns, events.